Brand Quality Audits
Why do we need brand quality audits? Are we not aware of our hotel's performance? Our customer gives satisfying reviews and we compile the data. We talk to our customer and ask where the improvement is needed. We even go through the reviews on social sites, like trip advisor. All this is a good idea to keep a check but we should always grade up our pen for better results. As guest reviews, social media posts and direct customer feedbacks are just like listening to a loud voice and missing out with the overall opinion.
Hotel quality assurance is like an onion, containing many layers. The quality is assured or audited when the management starts taking a check on daily assessments and reports.
Hotel's second layer of quality ensures the internal audits and check out the standard of the quality carried out as planned.
The last or outermost layer provides the mystery shopping check of the brands the products are purchased. Mystery shopping typically checks all guest experience. From day one, the hotel owners have to focus on the brand reputation and quality audit. For maintaining the regular check we are here with our professional team.
